I may as well call this Monday notes, because that’s the only day I’ve managed them so far. I have a 1:3 hit record of notes to days worked. Today I received a reply from someone which used the phrase “feel free to invite your C-Level and other director counterparts”…

Which I just typed as ‘nanuary’ because it’s the 5th Monday in January and that’s how things go today. Hello. I’m trying a day note to see if I can write and work openly again. Today I was working on a release announcement. We’re updating Citizen Space sites next week…

9th — 11th and 16th — 18th of August 2021 — Last week, after over a year off, I returned on part-time hours and to a slightly different focus. I’m now working Monday — Wednesday. I can’t really say how that new set-up feels yet because it was the first two weeks of doing it and first weeks are always a…

Ordinarily, I work as Delivery Director at Delib, but about five months ago I started maternity leave. …

Field notes from the operational side of a big public announcement (27th April – 12th May) — We recently worked with the Scottish Government on a big online challenge to involve the people of Scotland in navigating out of lockdown. I wrote a mega long post about it on the Delib blog, which you can find here: https://blog.delib.net/what-happens-when-your-product-is-used-for-a-national-conversation/

As lighthearted as possible — I don’t know about you, but I’m now in the ‘adult about to be gunged on children’s tv’ phase of dressing. …

The daily change — Like most people across the country and world, my life changed very rapidly last week. My physical world got a lot smaller. My inner world got a lot busier and messier. The quick transition to a permanent working from home state in the current world situation has led to a…

Making support work — Last week I was on support and on call. On support means answering incoming queries via Zendesk: the software we use to manage incoming support tickets (or questions, as they’d be called by a normal person) and which also provides the online space for our knowledge base of how-to articles…

Reactive vs Proactive — I work for a small software company. We make three tools used mostly by organisations in the public sector to improve democracy one way or another and make decision-making more open. Like most things at Delib (or maybe at most small companies), a job title doesn’t really describe what people…